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If you’d rather go with a different provider, installing and updating the system ought to be as straightforward as programming a new number into the control panel. In some cases, a converter or even a new control panel may be necessary, but as long as the wiring itself hasn’t been damaged, all the existing sensors should work with any provider’s equipment—all hardwired systems contain essentially the same technology. One of the ways Vivint is trying to separate from the competition is by positioning themselves as more of a ‘home automation’ solution. Their mobile app allows you to control your home security system remotely. They also have a suite of additional home automation products and features that allow you to control your thermostat temperature to promote energy efficiency, lock and unlock doors, live stream video of your doorbell ringing and the surrounding area, etc. Their home automation is compatible with common smart home products, such as Amazon Echo, Google home, Amazon Alexa, and many more. There are many negative Vivint reviews from customers, the majority of them noting poor customer service. Be sure to check out the Vivint smart home reviews and home security reviews below to see what customers have to say and to decide if Vivint is the right home security provider for you. A common
complaint customers have is customer service. Former and current Vivint customers have complained of deceptive sales tactics, poor customer service, poor billing practices and slow technician response times.
Unlike other review sites, BestHomeSecurityCompanys.
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Broadband primary services, on the other hand, have cables running down the
side of a house that can be cut, thereby disabling the system. Some services offer cellular back up should this occur. Look for a
home security system with a full line of wireless peripherals, including modules for controlling lights and appliances, thermostats, cameras, motion sensors some can distinguish between a pet and a person, water sensors, and glass break and vibration sensors. Look for long life battery power, too. Lithium sensor batteries, for example, can last three to five years. When they do run low, the system lets you know well in advance.
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com does not allow companies to pay to remove reviews. We have received over 1,500 negative reviews here on this website regarding Vivint from real customers. Vivint is a well known home security company that does not charge installation fees and has solid security equipment and home automation systems. Vivint also has a smartphone mobile app that allows you to control your home security system from wherever you are. However, with a 5 year
contract and high monthly monitoring rates, Vivint’s home security systems may be too expensive. Most importantly, we recommend choosing a company with better customer reviews. There are also more
affordable home security companies that don’t tie you down with long contracts and have a deeper history of high level customer service. I was misinformed about my service cancelation when I spoke with agent Kelly M over chat through my vivint app. I was told to send an email and the sevice would be canceled within 30 days. I did as I was instructed and sent the email and call to follw up where I was them and was informed I needed to pay a $1000 to cancel by customer service. I ask for customer loyalty and William told me I owe over $1500 to cancel cause I had to buy out this ridiculous 5 year contract at over 60 a month, which I had only paid 3 years of, at the amount of over $2100.
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